DAXION mall™ - Customer Service CenterYour Place to Shop |
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Please, see how we can assist you...
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DAXION mall™ offers a wide variety of products and services, you pay for some and some are free. Many products are sold by our partners, such as for instance Amazon.com or other web sites or enterprises all over the world. Some products and services are sold directly by DAXION mall™.
You recognize the products you bought directly from us, by looking at your card statement. When DAXION is listed as the receiver of the payment, you bought your product directly from DAXION mall™. The DAXION mall™ Customer Service Center serves you regardless of whom you bought your product or service from, if we marketed the product. We will always try to be of assistance. However, we recommend that you always contact the seller directly as a first measure. If you have any problems resolving any issue with the seller directly, we will try to help you by contacting the seller on your behalf. In case you bought your product directly from us, we will work hard to help resolve any issue you might have, to keep you happy.
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Maybe you're not sure about your purchase, or if to order at all. Don't worry, at DAXION mall™ you are covered by our Full 30 Day Money Back Guarantee. This means if you for any reason ordered a product you do not want, you are entitled to a full refund for your purchase, when returning an unused product within 30 days. Your guarantee starts, when you have received your product. In order to refund you, we need to know who bought the product and when it was paid. With this information we can find your original payment in our records. You also need to inform us before you return your product. This is very simple, just use this link to send us an email and include the following information:
Please, note that we can not refund products that you bought from any of our partners. Products marketed on DAXION mall™ with the symbol seen here, are covered by our full 30 Day Money Back Guarantee. When we have received your email, you will immediately be answered with instructions on how and where to return your product. |
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Please, note that we expedite your order as soon as possible, normally you have your order within 7 days, but you need to allow us up to 30 days for delivery. If after this period, your shipment has not yet arrived, please contact us for your options. If your order have been cancelled by us, for any reason, you will be promptly notified via email as well as equally promptly refunded. We always reserve the right to cancel any order. If you paid for a "Signed for" mail delivery, you are eligible to a full refund for your purchase. Also, please, note that if you chose "regular" mail as your shipping option, you are not entitled to any refund. In either case, we prefer you contact us using this link: When contacting us regarding a missing delivery, please, state who bought what and when and also what shipping option you chose. If you chose a "Signed for" delivery, you should state if you want a new shipment sent to you OR if you want a refund. |
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If you suspect that a product you bought from Daxion mall™ is not working as expected or if you think there is something wrong with your product, don't hesitate to contact our support. We will try to resolve any issue you might have. Please, contact us using this link: Please, remember to state who bought what and when in the email and try to explain what kind of issue you have with your product. Our support will get back to you as soon as possible. You can expect to hear from us, from between a few hours and up to not more than a few days. |
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Our Customer Service Center is always in stand by to help you. If you have any issue, please, do not hesitate to contact us with any question, suggestion or other type of feedback. In such cases, please, use one of these links: Please, also remember, that less urgent issues or feedback can be submitted in the Support Forum, thus serving other users as well. |
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Hopefully you will find the DAXION mall™ Customer Service Center useful. We try to be available for help within 24h.
Thank you for using DAXION mall™,
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DAXION mall™ and daxiongroup.com/mall is property of DAXION Group LLC. DAXION mall™ is only a trademark and the publisher of this web site is in fact DAXION Group LLC, also owner. DAXION Group LLC is a limited liablity company registered in Yekaterinburg, Russia with Bjorn Snellman as the sole owner. Please see our legal pages for more details. |
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Welcome
to DAXION mall™ Customer Service Center.
a) what product is being returned
